1. Is this a real doctor or an automated service?

You speak directly with qualified, SLMC-registered doctors — not chatbots or call agents.

2. Can I buy this for my parents or family members living separately?

Yes. You can purchase TeleDoctor access for your parents, children, or loved ones, even if they live in a different location.

3. What kind of medical issues can I consult for?

TeleDoctor is ideal for:
✔ Fever, flu, cough
✔ Gastric issues
✔ Headaches & body aches
✔ Child health concerns
✔  condition guidance
✔ Medication clarifications
✔ Lab report discussions
✔ For emergencies, immediate medical care should be sought, and the TeleDoctor team can guide you further.

4. Can I show my lab reports to the doctor without visiting a clinic?

Yes. You can discuss your lab reports over the phone, and the doctor will explain results and advise next steps.

5. Will I get a prescription?

If required, the doctor will issue a prescription and send it via SMS or WhatsApp.

6. How do I get my medicines?

Through PharmacyNearMe.lk, we help coordinate medicine fulfilment from your nearest partner pharmacy.

7. Is there a limit to how many times I can call?

No. The service offers unlimited 24/7 access during your active subscription period.

8. Why is this service so affordable?

TeleDoctor is designed to make healthcare accessible and preventive, reducing unnecessary clinic visits and costs — benefiting both families and healthcare systems.

9. Is BIMA a trusted provider?

Yes. BIMA operates internationally and has served millions of subscribers, including 300,000+ telemedicine users in Sri Lanka, with a strong track record in digital healthcare.