1. Is this a real doctor or an automated service?

You speak directly with qualified, SLMC-registered doctors—not chatbots or call agents.

2. Can I buy this for my parents or family members living separately?

Yes. You can purchase TeleDoctor access for your parents, children, or loved ones, even if they live in a different location.

3. What kind of medical issues can I consult for?

TeleDoctor is ideal for:

• Fever, flu, cough

• Gastric issues

• Headaches & body aches

• Child health concerns

• Chronic condition guidance

• Medication clarifications

• Lab report discussions

For emergencies, immediate medical care should be sought, and the TeleDoctor team can guide you further.

4. Can I show my lab reports to the doctor without visiting a clinic?

Yes. You can discuss your lab reports over the phone, and the doctor will explain results and advise next steps.

5. Will I get a prescription?

If required, the doctor will issue a prescription and send it via SMS or WhatsApp.

6. How do I get my medicines?

Through PharmacyNearMe.lk, we help coordinate medicine fulfillment from your nearest partner pharmacy.

7. Is there a limit to how many times I can call?

No. The service offers unlimited 24/7 access during your active subscription period.

8. Why is this service so affordable?

TeleDoctor is designed to make healthcare accessible and preventive, reducing unnecessary clinic visits and costs—benefiting both families and healthcare systems.

9. Is BIMA a trusted provider?

Yes. BIMA operates internationally and has served millions of subscribers, including 300,000+ telemedicine users in Sri Lanka, with a strong track record in digital healthcare.